Do companies pay you to use their products?

Nope. We just use the products we like. However, we build relationships with trusted collaborative partners , who offer products we love and they generously provide us with yarn, needle and notion support.

Help! How do I get support?

If you are having problems with the site or notice any broken links, contact our support team.

Pack+ Members can send their knitting questions, tutorial requests and messages to the priority e-mail address on our Pack Perks page.

We love collaborations! Industry professionals and knitting/fiber arts guilds may submit proposals or request information about professional design services, technical editing, teaching events, speaking opportunities, etc.

What is the difference between subscribing and becoming a member?

When you subscribe for news we will send you an occasional e-newsletter (usually a couple each month) with updates about what's happening around our site and pattern shop.

When you Join the Pack, you can choose between a Basic and Plus membership.

Basic Pack Members receive:

  • our occasional e-newsletter
  • ad-free access to our entire Learning Library and Journal

Pack+ Member receive the basic benefits plus:

  • free patterns from our shop
  • invitations to our virtual Stitch Counsel meetings
  • priority knitting help via e-mail
  • 25% off classes and lessons at our studio

Who handles my credit card payments?

Your payment information is securely processed by Stripe. We never see, or have access to your credit card information.

How do I change my membership tier, e-mail address or credit card information?

Simply sign-in to your account and make the desired changes.

When I login, I see a tiny picture in the corner of the screen. Where did it come from, and how can I change it?

We use the globally recognized Gravatar system for member profile images. Head over to Gravatar to create or update your member avatar. This image will also display on any other Gravatar-enabled website.

What happens when my annual membership expires?

You will receive a reminder email about two weeks before your annual membership expires and auto-renews.

You can sign-in to your account to change your membership tier or cancel your membership.

When my membership auto-renews, how much will I be charged?

Nobody likes surprise rate hikes! Even if we raise our membership prices, your membership will auto-renew at the price you agreed to when you joined your current membership tier (Basic or Plus).

How do I cancel my Membership?

You can cancel at any time by logging into your account and tapping the "cancel" button. If you have any problems, contact member support and we'll get it taken care of. In accordance with our terms, memberships are non-refundable.