Do companies pay you to use their products?

Nope. We just use the products we like. However, we build relationships with trusted collaborative partners , who offer products we love and they generously provide us with yarn, needle and notion support.

Help! How do I get support?

If you are having problems with the site or notice any broken links, contact our support team.

Pack Members can submit their knitting questions, tutorial requests and messages on our Stitch Support page for priority assistance.

What is the difference between subscribing and becoming a member?

When you subscribe for news we will send you an occasional e-newsletter (usually a couple each month) with updates about what's happening around our site and pattern shop.

When you Join the Pack and become a member you are granted full access to view all of the posts/pages on our site, receive special discount codes for free patterns from our shop, are invited to our virtual Stitch Counsel meetings and get priority knitting help when you need it.

Members also receive our occasional e-newsletter in addition to emails regarding special membership perks.

Who handles my credit card payments?

Your payment information is securely processed by Stripe. We never see, or have access to your credit card information.

How do I change my membership e-mail address or credit card information?

Simply sign-in to your account and make the desired changes.

When I login, I see a tiny picture in the corner of the screen. Where did it come from, and how can I change it?

We use the globally recognized Gravatar system for member profile images. Simply head over to Gravatar to create or update your member avatar. This image will also display on any other Gravatar-enabled website.

When my membership auto-renews, how much will I be charged?

Nobody likes surprise rate hikes! Even if we raise our membership prices, your membership will auto-renew at the price you agreed to when you became a member.

How do I cancel my Membership?

You can cancel at any time by logging into your account and tapping the "cancel" button. If you have any problems, contact member support and we'll get it taken care of. In accordance with our terms, memberships are non-refundable.